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To help prevent fires, the National Electric Code and Underwriters Laboratory require that all channel letter signs containing neon use ground-fault protected neon transformers.

To function their best, these transformers need their electrical circuit to have a grounding conductor.  All modern buildings have them. These transformers also require a dedicated common wire so that other devices, like a refrigerator turning “on”, on the same wire circuit does not turn your GFI transformers “off.”  If your building is not wired properly you will want to have it corrected, so that your sign will work reliably. 

Electrical Sign Authority members use "France" standard neon transformers because unlike ALL other transformers these U.S. manufactured transformers contain a "Smart" microprocessor that automatically tries to reset the ground-fault before shutting down the transformer.  If the fault was only momentary, the transformer will remain "on," illuminating your sign.  These transformers also automatically reset when their power is turned off and then back on.  They offer our customers the greatest opportunity to avoid service calls.

Newly-developed energy-saving in-series transformers also contain “Smart” microprocessors.  The related costs of the two different types of transformers with neon lighting, as well as LED lighting, is explained under our "Energy Savings" tab under our "Lighting Choices" tab.

Each neon transformer is warranted for two years from its manufacturing date.

Translux high-voltage silicone-insulated wire will be used during neon installation, even though it is four times more expensive than some neon wire, to insure against transformer “nuisance tripping”, arcing, fires, and potential service calls caused by neon transformer outputs as high as 15,000 volts.

Glass tube/wire supports and porcelain insulators will be used because they do not degrade over time, unlike the plastic and clay components used by some.

Our illuminated signs are manufactured and installed to Underwriter's Laboratory, National Electrical Code (National Fire Protection Association), and City Code standards using UL components.

If a raceway is incorporated into the sign, glass neon electrode housings are employed to increase reliability and improve the appearance of the sign.

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